Outline a simple five-step conflict resolution process for a supervisor.

Outline a simple five-step conflict resolution process for a supervisor.

• A. Identify issue, listen to both sides, facilitate a fair solution, set expectations, follow up.
• B. Ignore the issue; rush a decision without listening.
• C. Postpone; let parties talk independently with no mediation.
• D. Identify issue; listen to both sides; facilitate a fair solution; set expectations; follow up.

Answer: (D)

A supervisor resolves conflicts effectively by following a clear five-step process: identify the issue to establish what needs to be addressed; listen to both sides with attention and openness to ensure each perspective is understood and valued; facilitate a fair solution by guiding parties toward a mutually acceptable agreement rather than imposing a winner, which builds trust and buy-in; set expectations by outlining who will do what, by when, and what standards will guide the outcome; and follow up to confirm the solution is working, address any new concerns, and reinforce accountability. This sequence creates clarity, reduces defensiveness, and helps prevent the conflict from reoccurring. Skipping listening, rushing to a quick decision, postponing with no mediation, or ignoring the issue tends to leave tension unresolved and can lead to repeat problems.

A supervisor resolves conflicts effectively by following a clear five-step process: identify the issue to establish what needs to be addressed; listen to both sides with attention and openness to ensure each perspective is understood and valued; facilitate a fair solution by guiding parties toward a mutually acceptable agreement rather than imposing a winner, which builds trust and buy-in; set expectations by outlining who will do what, by when, and what standards will guide the outcome; and follow up to confirm the solution is working, address any new concerns, and reinforce accountability. This sequence creates clarity, reduces defensiveness, and helps prevent the conflict from reoccurring. Skipping listening, rushing to a quick decision, postponing with no mediation, or ignoring the issue tends to leave tension unresolved and can lead to repeat problems.